Designing for Health Technology Acceptance | Camille Nadal
Image of a deck of technology accpetance cards strewn in the air

Partners
Trinity College Dublin: School of Computer Science & Statistics, Technical University of Denmark: Health Technology Department, Health Technology Developers & Designers

Process
Literature Review, Theory Development, Methods Design, Design Workshops, Qualitative Data Analysis

By this third decade of the 21st century, computing technologies have emerged from the workplace to inhabit almost every corner of our lives. Digital tools are no longer seen as levers for efficiency but for experience, leisure, social connectedness, health, and indeed wellbeing. This last preserve of technological purpose has captured the imagination of many researchers and developers — inspired by the growing adoption and influence of mobile devices from smartwatches to virtual reality headsets.

And yet, as these systems come to impact and shape ever more of our experiences, still questions surface as to our willingness to embrace and engage with these systems. Many decades of human-computer interaction research have sought to identify the key factors in this regard; and many of the results assembled in the form of technology acceptance theory. At the same time as our theoretical knowledge has grown however, there has also emerged a gap between theory and practice. There remains, for practising health technology developers, little guidance and much uncertainty when it comes to designing for health technology acceptance.

Through the work of her PhD thesis, Camille Nadal strove to bridge this gap; by providing an example of a novel mobile health technology designed, developed and deployed through the lens of health technology acceptance — and by crafting a novel design tool and method to support others in these same endeavours. This, Technology Acceptance (TAC) toolkit, comprises 16 cards informed by user acceptance theory, 3 healthcare personas with matching scenarios, an interactive website, and a virtual think-space. Evaluated through workshops conducted with 21 designers of health and mental health technologies, this toolkit was found to revise and extend designers' knowledge of technology acceptance, foster ethical design values of empathy and appreciation, and to shape participants' future design practice.

Read more about Camille's work here.


Publications

Nadal, C., McCully, S., Doherty, K., Sas, C. & Doherty, G. (2022, April). The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies From a Macro-Temporal Perspective. CHI'22. ACM.